To Bradley International Airport:

• Hours of service begin with our first arrival at the airport at 5:00 A.M. The next arrival is at 7:15 A.M. and thereafter we arrive each hour at fifteen minutes after the hour. . . provided we have reservations.
  
  
• When reservations are made, you are given a one-half hour window during which you will be picked up. This will be adjusted to a more accurate time according to geographical requirements. We will call you the evening before pickup between 5:00 PM and 7:00 PM to narrow down your pickup time.
  
  
• Passengers must be ready to leave at the beginning of their assigned pickup window. . .we will attempt to be there as early as possible within that window.

From Bradley International Airport:

• When making reservations, we require all arriving flight information as we track all incoming passengers' flights.
  
  
• We depart on schedule from Bradley. . . leaving Terminal "A" no later than half past the hour, and terminal "B" no later than forty-five minutes past the hour. Our final departure from Bradley is at 12:30 AM /12:45 AM (just after midnite), provided we have reservations.
  
  
• After claiming your baggage, all incoming passengers must go to the Valley Transporter Courtesy Desk inside the baggage claim area. Please use the courtesy phone at the desk to call our dispatcher for instructions on where to meet your driver.
  
  
• Terminal "A" booth is located opposite the USAir baggage carousel.
  
  Terminal "B" booth is located in the Baggage Claim area. There is a lighted sign over it that says "Valley Transporter".
  
  
• If, due to flight delays, you miss your assigned pickup, we will provide space for you on the next available scheduled van that leaves following your actual arrival time. Because we track your flight's progress we will know if you will be unable to make your assigned departure.
  
  
• If, during your travels, you are rerouted by your airline. . . resulting in an arrival on a flight other than the flight we were given when the reservation was made. . . you must contact us at 1-800-872-8752 to advise us of the new arrival flight number and time. Without this information we may not have a van at the airport at your new arrival time.