ValleyTransporter.com

Providing Prompt, Safe & Dependable Shuttle Services

FAQ

Frequently Asked Questions

 

  1. What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we are able to accommodate your changed plans, we will do so at no charge. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation rules & policies explained on this web page.

  1. What is the Cancellation/Refund Policy?

For cancellations made more than 48 hours in advance of the scheduled pick-up time:

SHARED SERVICE BRADLEY/Springfield AMTRAK 

  • $!5.00 Per Passenger

SHARED SERVICE BOSTON/LOGAN

  • $25, Per Passenger 
  • ALL PRIVATE SERVICE $25.00 PER RESERVATION 

CANCELLATIONS MADE LESS THAN 48 HOURS PRIOR TO THE SCHEDULED PICK-UP TIME 

WILL BE CHARGED FULL FARE

What is the Cancellation/Refund Policy for Weddings, Charters, hourly and special events? 

  • 78 hours in advance (for charter, hourly, and special events bookings), The cancellation fees. agreed-upon at the time of booking the reservation. 
  1. Can you text me to remind me of my pickup?

Yes! We will gladly place a COURTESY text to remind you of your pickup. (You will get the opportunity to schedule your Courtesy text during the confirmation stage of the Reservation Process.) 

  1. What type of vehicles are used for my transportation?

Honda Odyssey and  Ford Transit T350.  

  1. How many people can fit?

In general, the number of people designated in the vehicle description can fit. For example, up to 3 people can fit in Odyssey. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit. The Ford Transit can seat up to 8 with luggage, more can be accommodated without luggage. 

  1. Does Valley Transporter Provide Children Safety seats? 

 

  1. When can I book a pickup?

You can book your request online at any time of the day. However, we strongly recommend that you book a minimum of 48 hours in advance. Availability becomes very limited as travel date approaches

What if my booking is wrong? 

Call Reservations 413-253-1350or email vt@valleytransporter.com

 

What if my question is not answered above?

Is it possible to have something like what is shown below? 

Please contact us 

Bradley International Airport Transport

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