Providing Prompt, Safe & Dependable Shuttle Services


Valley Transporter

We Are a Door-To-Door Service that provides shuttle service to or from Amherst, Amherst College, Smith College, Mt. Holyoke College, Hampshire College, UMass, Northampton, Springfield, South Hadley and the other towns and cities of the Pioneer Valley region of Western Massachusetts

We operate based on advanced reservations and strongly recommend that you reserve as soon as you know your travel needs, as availability is often limited and becomes more limited as the date of travel approaches.

What Services do we provide?

Airport Services

We offer a shared shuttle service that may have other passengers and additional stops. Shared shuttles operate on a set schedule. We also offer an exclusive private service that would pick you up at a time of your choosing and transport you directly to the Airport. 

Hourly Charter Services

Operates on an hourly rate with a two-hour minimum.
Times for charters start when our driver leaves our Amherst office (479 West Street), and end when the driver returns to the Amherst office.

How do I reserve?

To Reserve Transportation Please Email Your Request and an Agent Will Get Back to You Within 24 Hours. Or Call During Business Hours 413-253-1350 Monday- Friday 8:00 AM- 4:00 PM ET Saturday & Sunday 9AM-2 PM

Why can’t I reserve online? We have not yet re- activated our web-based reservation system while we grow the fleet back from pre pandemic times.

What are the fees/policies for rescheduling or changing itinerary details?

If you request to reschedule or change any details related to your reservation, (A) If we can accommodate changed plans, we will do so at no charge. (B) If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to the cancellation fee’s & policies explained on this web page.

What is the Cancellation/Refund Policy?

For cancellations made more than 48 hours in advance of the scheduled pick-up time:

Shared Service Bradley/Springfield AMTRAK $15.00 Per Passenger Per date of travel Cancellation

Shared Service Boston/Logan $25, Per date of travel Cancellation

All Private Service $25.00 Per date of travel Cancellation

Cancellations Made Less Than 48 Hours Prior To The Scheduled Pick-Up Time Will Be Charged Full Fare

What Is the Cancellation/Refund Policy for Weddings, Charters, Hourly and Special Events?  Deposits Are Nonrefundable

All Other Charter Cancelation More Than 48 Hours in Advance $25.00 Per Block of Time Reserved. Cancellations Made Less Than 48 Hours Prior To The Scheduled Pick-Up Time Will Be Charged Full Fare

How will I know my pick-up time?

An agent will call the afternoon the day before with your pick-up time, usually within the window you were given at the time of booking. If we are unable to speak with anyone, we will leave a voice message and likely email a follow up.

How will I know where to meet my driver at the airport?

If you are arriving into an airport during business hours, please call 413-253-1350 option 1, to speak to the dispatcher. If you are arriving when the office has closed, Valley Transporter will email you the afternoon the day before travel, to provide you with the driver’s name and phone number to call to check in.

Why can’t I just wait outside for the drive to pull up?
Our drivers are not allowed to sit curbside, and will be waiting at the airport for you to call to check in.
What type of vehicles are used for my transportation?
  • Honda Odyssey and Ford Transit T350.  

How many people can fit?

  • In general, the number of people designated in the vehicle description can fit. For example, up to 3 people can fit in Odyssey. HOWEVER, if there is a large amount of luggage/ baggage, fewer passengers may be able to fit. The Ford Transit can seat up to 8 with luggage, 10 can be accommodated with one large bag and one carry on each  
Does Valley Transporter Provide Children Safety seats? 

Valley Transporter does not provide safety seats for children.

What days of the year is Valley Transporter Closed?

Thanksgiving Day, Christmas Day, New Years Day & July 4th

Closed Early December 24th and December 31st.

What if my booking is wrong?

Call Reservations 413-253-1350 or email

What if my question is not answered above?

Please contact us or call 1-413-253-1350